Vulva #1

Economy Shipping:

Most orders ship within 1-2 business days. Some orders may require longer due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@creationsbykiya.com.

International Shipping

We send most international packages via Canada Post. You can see the total landed cost (included duties and taxes) at checkout. 

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.

Refunds + Exchanges

Used products cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Creations by Kiya within 7 days of delivery.

You may also exchange your product for another product of the same type and size within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused product(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at support@creationsbykyia.com for further details.